Self-Study Online Course

Develop Managers People Respect and Trust

Here's a proven conscious leadership program that elevates performance from the inside out

“If you want to improve the organization, you have to improve yourself and the organization gets pulled up with you.” – Indra Nooyi, Pepsi CEO

 

Durable organizations build value over the long-term through a resilient, cohesive culture – one that embodies respect, trust, and efficiency. If your company follows this philosophy, you're in the right place!

 

The challenge: How to cultivate the necessary mindset and behavior at the frontlines of customer service and operations to foster that kind of culture?

 

Introduction to Conscious Leadership is an online, self-study course designed to open the minds of your frontline workforce to work together toward a shared vision of success.  

Through this program, managers can become more compassionate and accountable by increasing self-understanding, raising emotional intelligence, and enabling performance excellence.

You may be wondering, what exactly is conscious leadership? As we see it, a conscious leader is primarily motivated by service to people and a higher purpose (more than just making money), rather than by power and personal enrichment, and prioritizes long-term value creation over short-term profitability.

Shortcomings:

Inexperience and limited self-understanding often produce…

  • Overcommitting
  • Feeling stressed out and overwhelmed
  • Mishandling of tough conversations
  • Reluctance to delegate
  • Taking feedback personally
  • Frustration and blame
  • Finding it hard to build trust

Improvements:

This course is designed to…

  • Build a more trustworthy and effective leader
  • Increase self-accountability and reduce self-criticism
  • Introduce techniques to minimize stress
  • Foster a team culture of respect and cooperation
  • Deepen compassion for self, team members, and customers
  • Set the cornerstone of conscious leadership skills

manager completing self study programs

Structure:

12 lesson modules, each taking less than 1 hour, including a short video and outside reading and exercises. Designed to be completed in about 60 days, program elements include:

  • Pre-formatted note-taking sheets – for better retention and file organization
  • Homework assignments – to practice new skills and approaches
  • Journaling prompts – for confidential self-reflection
  • Supplemental handouts – additional details and illustrations 
  • Supervisor’s coaching guide – discussion and accountability guide for direct supervisor
  • Weekly prompts – to encourage timely progress

Here are a few comments from managers who have participated in one of Malcolm’s programs….

  • “As a result of Malcolm’s program, my patience and compassion for others has increased. I've been known to drop the hammer from time to time, so this was mostly appreciated by my team. I hear with compassion, with the intent to actually listen and more often respond by conceiving a clearer path and message for the team to follow.”
    – Recent program graduate, Market Manager
  • “Hands down, best thing I've ever had the privilege to be a part of.”
    – Recent program graduate, Market Manager
  • “My perspective on accountability of myself and my team has greatly changed. I give clearer direction and am more likely to seek better understanding before giving instructions."
    – Recent program graduate, Market Manager

"Leadership is the art of getting someone else to do something you want done because he (or she) wants to do it." - Dwight D. Eisenhower

Frequently Asked Questions

Purchase Options

We have different price options to meet your needs.

$595 for 1-4 participants 

$495 for 5-20 participants

For purchases of more than 20 participants, please contact us.