Develop Managers People Respect and Trust
Here's a proven conscious leadership program that elevates performance from the inside out
Your Management Skills Trainings Haven’t Done the Job
Your managers attended these trainings, learned techniques, and seemed motivated. Then they returned to work and within weeks, they were back to:
- Getting stressed and overwhelmed by daily pressures
- Taking employee attitudes and customer complaints personally
- Making assumptions instead of asking clarifying questions
- Avoiding difficult conversations that need to happen
- Struggling to build genuine trust within their teams
- Burning out from trying to control the uncontrollable
Why? Because skills training creates temporary behavior change. Without addressing the inner foundation of leadership, old habits resurface in short order.
Durable organizations build value over the long-term through a resilient, cohesive culture – one that embodies respect, trust, and efficiency. If your company follows this philosophy, you're in the right place!
The challenge: How to cultivate the necessary mindset and behavior at the frontlines of customer service and operations to foster that kind of culture?
Introduction to Conscious Leadership is an online, self-study course designed to raise self-awareness and open the minds of your frontline workforce to work together toward a shared vision of success.
Conscious Leadership: The Inside-Out Approach
Conscious leadership isn't just a buzzword - it's leaders who make decisions from wisdom rather than fear, who stay calm under pressure, and who naturally inspire others because they've done the inner work to lead authentically.
Built on the proven principles of The Four Agreements, the life-changing book by Don Miguel Ruiz, this development system can create an internal foundation that makes effective leadership natural and magnetic.
When managers change how they see themselves and others, their leadership transforms automatically. No more trying to remember techniques under stress - they become the kind of person who naturally handles challenges with grace and inspires others to perform at their best.
“If you want to improve the organization, you have to improve yourself and the organization gets pulled up with you.” – Indra Nooyi, PepsiCo former Chairman & CEO
The Four Agreements Applied to Leadership
1. Be Impeccable with Your Word
2. Don't Take Anything Personally
3. Don't Make Assumptions
4. Always Do Your Best
Who This Program Is For
This course is designed for companies ready to go beyond quick fixes and create a foundation for leadership excellence and a high-performing culture.
Ideal for:
- Service and operations managers who struggle with stress, overwhelm, and team dynamics
- Leaders who require more than technical skills improvement to get to the next level
- Managers who create disharmony due to low emotional intelligence
- Companies investing in culture initiatives and values-driven leadership
- HR departments frustrated with training that doesn't create lasting change
- Organizations that understand conscious culture begins with inner development
What's Included in Your Comprehensive Development System
- 12 Lesson Modules – Each taking approximately 1 hour (including video instruction, book reading, and practical exercises), designed to complete 1 or 2 lessons per week
- Pre-formatted note-taking sheets – for better retention and file organization
- Supervisor’s coaching guide – discussion and accountability guide for the direct supervisor, for use during and following the course
- Supplemental handouts – additional details, illustrations, and step-by-step guides to support habituation of a newly adopted mindset
- Homework assignments – to practice new approaches
- Journaling prompts – for confidential self-reflection
- The Four Agreements, by Don Miguel Ruiz – easy-to-read book purchased separately
- Weekly prompts – to encourage timely progress
- Certificate of Completion – recognition of educational achievement
- Email Support – for technical issues while taking the course
Meet the Course Creator
Malcolm Avner (View Bio), Leadership and Executive Coach
40 years of building businesses and developing leaders
Aligned with the principles of Conscious Capitalism
The following are a few comments from managers who have participated in one of Malcolm’s programs:
-
“As a result of Malcolm’s program, my patience and compassion for others has increased. I've been known to drop the hammer from time to time, so this was mostly appreciated by my team. I hear with compassion, with the intent to actually listen and more often respond by conceiving a clearer path and message for the team to follow.”
– Program graduate, Market Manager -
“Hands down, best thing I've ever had the privilege to be a part of.”
– Program graduate, Market Manager -
“My perspective on accountability of myself and my team has greatly changed. I give clearer direction and am more likely to seek better understanding before giving instructions."
– Program graduate, Market Manager
Frequently Asked Questions
How do I get started with the Self-Study Online Course?
To get started, view the purchase options at the bottom of this page and click the Get Started button based on the number of participants you'd like to register for the course. You will be directed to our checkout page where you can complete the course purchase and begin your online learning experience.
How much time is allowed to complete the course?
The program is designed to be done in 60 days, by completing 1 or 2 lessons per week. Each lesson takes approximately 1 hour, including video, reading, and homework.
How is this different from other leadership training?
Most programs teach techniques. We develop the inner foundation that makes great leadership natural. When managers change how they see themselves and others, their leadership transforms automatically.
What if my managers think this approach is too soft
?
The Four Agreements are actually quite practical. They prevent the drama, assumptions, and emotional reactions that waste time and create problems. Tough-minded managers often get the most from this approach because it reduces inefficiency.
How long does the program take to complete?
The program is designed to be completed in about 60 days, with 1-2 lessons per week. Each lesson takes approximately one hour, including homework. However, participants have flexible access to proceed at their own pace.
What ongoing support is provided?
The supervisor discussion guide for each lesson comes with instructions to reuse the guide for future conversations to remind and reinforce the concepts. Email technical support is available throughout implementation.
Can lessons be repeated?
Absolutely. Participants are encouraged to revisit lessons multiple times to deepen their understanding and application of the principles.
